WD28X27241 WD12X10438 Dishwasher Upper Rack Carrier & Roller Kit - Pack of 2

Key Features

• Precision-Molded Structural Polymer: Manufactured from a high-density, heat-stabilized plastic designed to withstand the intense thermal cycling of "Sani-Rinse" and "High-Temp Wash" cycles without warping or becoming brittle over time.
• Integrated Dual-Wheel Roller System: Features an optimized tandem wheel geometry that ensures a smooth, low-friction glide across the metal slide rails, even when the upper rack is fully loaded with heavy glassware and stoneware.
• Enhanced Load Distribution: Specifically engineered to distribute the weight of the upper rack evenly across the carrier body, preventing "sagging" and reducing the stress on the rack's wire frame.
• Detergent-Resistant Construction: 100% rust-proof and resistant to the caustic enzymes, surfactants, and high-pH chemicals found in modern dishwasher detergent pods and rinse aids.
• Complete 2-Piece Maintenance Set: This value pack provides a full replacement for one side of the upper rack (both front and rear positions) or selective replacement for both sides, restoring original factory-smooth movement.

Replaces / Cross-Reference Part Numbers

• Primary Part: WD28X27241.
• Legacy Cross-Reference: WD12X10438, WD12X10439, WD12X10446, WD12X10447.

Compatibility & Fitment

This rack carrier and roller kit is the standard replacement for the upper dish racks of most GE-manufactured "Modern Tall Tub" dishwashers. Key compatible brands include:

• GE & GE Profile: Fits hundreds of GDF, GDT, GDW, and PDT series models (e.g., GDT695SSJ2SS, GDF510PSM5SS).
• GE Café & Monogram: Compatible with various CDT and ZDT high-end series utilizing the WD28X27241 style.
• Hotpoint: Fits many HDF series models produced by GE.
• Note: These carriers are specifically for the Upper Rack. They are designed to clip onto the rack wire and roll within the metal side rails attached to the cabinet walls.

When to Replace

• Upper Rack Sagging: The rack sits at an angle or feels wobbly, which can cause the middle spray arm to hit dishes in the lower rack.
• Difficulty Sliding: The rack is hard to pull out or push in, often feeling like it is "jumping" off the metal slide rails or getting stuck.
• Broken or Missing Wheels: Visible damage to the plastic axle or rollers, or wheels that have fallen off and were found at the bottom of the tub.
• Loud Grinding Noise: A loud mechanical noise when moving the rack, indicating the wheel surfaces have worn flat or the internal plastic axles have worn thin.
• Brittle Plastic: The carrier housing looks "whitened" or has visible stress fractures, a common result of years of exposure to high-heat drying.

Installation Tips

• No Specialized Tools Required: This is a simple "snap-on" repair. Empty the upper rack and pull it out as far as possible for the best access.
• Removing the Old Carrier: Use a small flat-head screwdriver to gently pry the locking tab away from the rack wire. Be careful not to bend the metal rack wire during removal.
• Clean the Rack Wire: Before installing the new WD28X27241 carriers, wipe away any old food particles or mineral scale from the metal wire to ensure a secure, permanent lock.
• Check the Orientation: Ensure the wheels are facing outward toward the slide rails. Align the carrier with the rack wire and push firmly until you hear a distinct "click."
• Replace in Pairs: Even if only one roller is broken, it is recommended to replace the pair on that side to ensure the rack moves evenly and doesn't put uneven stress on new components.